Can I edit my billing information?
Yes, you can edit your billing address at any time. However, orders that have already been processed and shipped will be billed to the address provided when the order was placed. https://wildlifetree.com/account
Can I edit my shipping address?
Yes, you can edit your shipping address at any time. However, orders that have already been processed and shipped will go to the address provided when the order was placed. https://wildlifetree.com/account/login?return_url=%2Faccount
Can I ship an item to a different address if it's a gift?
Yes, you can edit your shipping address at any time. However, orders that have already been processed and shipped will go to the address provided when the order was placed. https://wildlifetree.com/account
What are your terms of service?
You can find our terms of service here: https://wildlifetree.com/policies/terms-of-service
What is your privacy policy?
You can find our privacy policy here: https://wildlifetree.com/policies/privacy-policy
Where can I find my past orders?
Sign into your account: https://wildlifetree.com/account
Can I add a gift bag to my order?
Yes, simply click on add a gift bag to order for $5 in your cart before checkout and choose which bag you want from the available selection.
Can I include a gift note with my purchase?
If you would like to include a gift note with your order contact us at support@wildlifetree.com with your gift note.
We do not have the option to add a gift note upon checkout at this time but we are actively working to add this feature in the near future, so stay tuned!
Note: Packing slips do not contain any receipt or purchase information.
Can I re-use a discount code if I return an item?
Discount codes are valid for one time use per order. Our Customer Service team is unable to apply historical promo codes for replacement orders or exchanges.
How do I redeem a gift card?
After purchasing a gift card, you will receive an email with a promotional code for the value of the card. To redeem, use the gift card's promotional code at checkout.
What if my promo/discount code is expired?
Promo codes/ discount codes are not valid after the expiration date. Our Customer Service team is unable to apply historical promo codes for replacement orders or exchanges.
Why is my discount code not working?
There are a few reasons why your discount code may not be applied at checkout:
For returns or exchanges: Promo codes are ONLY valid for one time use per order. Our Customer Service team is unable to apply historical promo codes for replacement orders or exchanges.
If your discount code still does not apply, contact us at support@wildlifetree.com with your discount code and a screenshot of your cart at checkout if possible.
Do you have eco-friendly products?
Yes, check out our line of eco friendly toys, bags and other items.
Do you offer wholesale/bulk orders?
Yes, please visit https://wildlifetree.faire.com to place a wholesale order with us.
How can I get answers to my questions about specific products?
Go to our contact page and send us an email today.
https://wildlifetree.com/pages/contact-us
How should I wash my plush?
Most plush can be cleaned with a gentle surface washing. Use a soft cloth dampened with water to gently wipe the surface.
If you choose to use a gentle detergent as a cleaner, be sure to spot test in an inconspicuous area first. Wipe the animal with a water dampened cloth afterwards to remove any residue. Use a stiff brush with wide plastic bristles to brush the hair out. Be sure to fluff the stuffed animal's fur diligently. Alternate between wiping and brushing and work the fur in all directions.
I have an issue with my order. How can I get help?
Go to our contact page and send us an email today.
https://wildlifetree.com/pages/contact-us
What conservation groups do you donate to?
We support zoos, conservation, and animal education organizations all over the world who actively fight to save species and conserve wildlife.
Check out the links to our different Conservation Partners at the bottom of our homepage for information on their amazing contributions to species across the globe.
How do I return an item?
To return your product, you should mail your product to: Wildlife Tree, 3541 Old Conejo Road, Suite 105, Newbury Park, CA 91320. Contact us in advance to get a pre-paid return label for easy shipping.
For more information, please see our full refund policy:
https://wildlifetree.com/policies/refund-policy
What is your return policy?
Our policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more information, visit our refund policy page here:
https://wildlifetree.com/policies/refund-policy
What items are eligible for return?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more information, visit our refund policy page here: https://wildlifetree.com/policies/refund-policy
When will I get my refund?
Refunds are issued after your return has been received and inspected. If approved, the refund will be automatically applied to your credit card or original form of payment: https://wildlifetree.com/policies/refund-policy
Where can I find a return label?
Please email us at: support@wildlifetree.com to get a pre-paid return label emailed to you.
https://wildlifetree.com/policies/refund-policy
Can I get my order faster?
Yes. Choose expedited shipping at checkout to receive your order sooner. Expedited shipping options available at calculated cost to buyer.
Do you ship internationally?
At this time, we only ship to customers within the United States.
How do I track my order?
Check your order confirmation email for a link to the Thank You page to find your tracking number.
How much does shipping cost?
*FREE STANDARD SHIPPING OVER $40 USA Only
*Order total must be over $40 after any discounts are applied and before taxes
Orders under $40 or expedited options: Rates are calculated by weight and destination. Shipping costs and options will be shown at checkout.
Free standard shipping anywhere in the USA using USPS first class mail with an average shipping time of 4-6 business days.
Please add 1 to 2 business days for processing and handling.
Expedited shipping options available at calculated cost to buyer.
What is your shipping policy?
You can find our shipping policy here: https://wildlifetree.com/policies/shipping-policy
When will I receive my order?
*FREE STANDARD SHIPPING OVER $40 USA Only
Orders under $40 or expedited options: Rates are calculated by weight and destination. Shipping costs and options will be shown at checkout.
Free standard shipping anywhere in the USA using USPS first class mail with an average shipping time of 4-6 business days.
Please add 1 to 2 business days for processing and handling.
Expedited shipping options available at calculated cost to buyer.
An email with your order's tracking number and information will be sent once your order has shipped.
When will my order ship / How long is processing time?
Please allow 1 to 2 business days for processing and handling.
Where do you ship from?
Most shipments come from our headquarters in Ventura County, California. We may on occasion offer a split ship from multiple locations based on an items availability.
Why hasn't my tracking information been updated?
Check your order confirmation email for a link to the Thank You page to find your tracking number. Please allow 1 to 2 days for processing and handling.
