Frequently Asked Questions
Our Animal of the Month this month is pictured on our subscription choice page.
The species of the month is announced on the 1st of each month via our website, social media, email, and SMS.
Follow us on social media and subscribe to our SMS messages to be notified about the Animal of the Month and other offers and announcements. You can also sign up for our emails at the bottom of this page!
Not at this time. Each month, we introduce a new edZOOcation box featuring a rare or endangered species, and that box is only available for a limited time via a subscription that month or until it sells out. We offer previous boxes to active subscribers via the subscription add-on section of the customer portal and there are a limited number available for sale on our Facebook Shop. Still, they often sell out in their initial run and may not be available again.
We offer previous edZOOcation boxes to active subscribers as add-ons via the subscription portal and we have a limited selection available on our Facebook Shop; however, most of our species’ boxes sell out in their initial run and may not be available again.
We currently offer three subscription box types: Conservationist for ages 9-12, Zoologist for ages 6-8, and Zookeeper for ages 3-5. The biggest difference between the subscription levels is the difficulty level of the learning materials, books, and activities.
Each of our edZOOcation boxes comes with a fantastically huggable full-sized stuffed animal of the month's featured species! In addition to the stuffed animals, each level of the box receives the following items:
Zookeeper* - A paperback pre-reader Animal of the Month-themed book, a craft instruction page and craft supplies, a themed recipe card, a fun coloring page or activity, conservation information, crayons, and a surprise item in every box!
Zoologist* - A paperback level 1 or level 2 reader Animal of the Month themed book, two-sided informative animal fact sheet, a craft instruction page, craft supplies, informative coloring page, themed recipe card, conservation information, animal writing report form, bookmark, pencil, and a surprise item in every box!
Conservationist* - A large full-color Animal of the Month themed workbook, two-sided informative animal fact sheet, a craft instruction page and craft supplies, informative coloring page, themed recipe card, conservation information, animal writing report form, bookmark, pencil, and a surprise item in every box!
*Updated 9/2023 - Please note that past edZOOcation box contents may differ.
Yes, you can add individual items to your subscription order via the add-on section of the subscription portal. You can also add an additional stuffed animal subscription to receive multiple stuffed animals in a single subscription box.
Note: If you are signed up for a monthly edZOOcation box, you must sign up for a monthly add-on plush subscription. If you are on a 3-month prepaid subscription, you must sign up for a 3-month prepaid add-on plush subscription.
Yes, you can! Multiple subscriptions going to the same delivery address can be included in a single order. If you would like to send subscriptions to multiple addresses, you will need to place separate orders on our website.
If you already have an active subscription with us, you can also create multiple shipping addresses via the subscription portal and purchase additional subscriptions from there. If you have any questions, you can reach out to our friendly customer support team for assistance!
An add-on is an additional item available to purchase when you have an active subscription with us. You can have add-on item orders shipped to you immediately or included with your next upcoming shipment. Add-on orders cannot be shipped with orders that have already been processed.
When you place an order with us, an account is not automatically created for you. Please contact customer support via email
You do not need an account to manage your subscription. From this link: https://edzoocation.com/tools/recurring/get-subscription-access, enter the email address associated with your subscription to have a login code sent to you.If you have any issues, please contact customer support. We're always happy to help.
All edZOOcation subscriptions automatically renew for convenience, peace of mind, and uninterrupted service. However,
You can cancel your monthly subscription at any time via the subscription portal.
If you would like assistance canceling your subscription or to confirm that your subscription has been canceled, please contact our customer support team via email!
For a detailed walk-through on how to cancel your subscription, check out this article.
*Please note that canceling a pre-paid subscription will not automatically cancel existing pre-paid orders. If you would like to cancel your existing pre-paid orders, please contact
*Please note that canceling a prepaid subscription will also disable your portal access to modify your subscription address, box shipment date, and view add-ons. However, customer support is able to cancel the automatic renewal of prepaid subscriptions without disabling your portal access. If you would like to cancel the automatic renewal of your subscription, please reach out to customer support.
No, you do not need to create an account to place an order or manage your subscriptions. We recommend creating an account with us so you also have access to your detailed order history.
If you have placed an order but cannot log in or your email is not recognized, please contact our
You can edit your billing information anytime via the customer account page. Subscription billing can also be managed without creating an account via the subscription portal. You can also reach out to
Yes, you can edit your shipping address at any time. However, orders that have already been processed will go to the address provided when the order was placed. If your order is still being processed, you can contact
You can update your shipping address or add a new shipping address to your subscription account via the subscription portal. For a detailed guide check out this article.
Absolutely, you can edit your shipping address at any time. However, orders already processed and shipped will go to the address provided when the order was placed. If your order is still being processed, you can contact
You can view your detailed order history by signing into your account: https://edzoocation.com/account
You can also view a simplified order history via your subscription portal: https://edzoocation.com/tools/recurring/get-subscription-access
The main product images on our site are updated on the 1st of every month to reflect the new Animal of the Month, and that image is tied to our order confirmations.
If multiple subscription orders are processed in the same month, they will all be for that month's species.
If you skip a month, you will skip that month's species.
Most orders can be canceled within 48 hours of being processed. To cancel an order, please contact customer support with the order number and the reason for the cancelation request. If a refund is due, it will be applied to the payment method used at the time of purchase.
Orders beyond 48 hours cannot be canceled once they have begun processing at our fulfillment center. However, if you want to return the order once it is received, we can provide you with a return label. Please contact customer support for assistance.
We do not have the option to add a gift note upon checkout now (we are actively working to add this feature soon, so stay tuned!)
If you would like to include a gift note with your order, please contact us at firstname.lastname@example.org with your order number and the message you would like to have.
Note: Packing slips do not have any receipt or purchase information.
There are a few reasons why your discount code may not work at checkout:
- Make sure you enter the code on the cart page and not from the checkout page. Some promo codes will only work from the cart screen. https://edzoocation.com/cart
- Multiple discount codes can't be combined.
- Your discount code may have expired.
- Discount codes can't be applied to gift cards.
- To have a discount code apply with free shipping, your purchase must be $40 or more after the discount has been applied and before taxes.
- Free standard shipping (for orders of $40 or more) is for USPS Economy Shipping ONLY. Free shipping does not qualify for any other shipping methods or international orders.
- For returns or exchanges: Promo codes are ONLY valid for one-time use per order. Our customer support team cannot apply historical promo codes for replacement orders or exchanges.
If your discount code still does not apply, contact us at email@example.com with your discount code and a screenshot of your cart at checkout if possible.
Discount codes are valid for one-time use per order. Our customer support team cannot apply historical promo codes for replacement orders or exchanges.
After purchasing an edZOOcation gift card, you will receive an email with a promotional code for the card's value. To redeem, use the gift card's promotional code at checkout. If you have a gift card balance you would like to apply to your subscription account, please reach out to customer support.
Promo codes/discount codes are not valid after the expiration date. Our customer support team cannot apply historical promo codes for replacement orders or exchanges.
Most edZOOcation plushes can be cleaned with gentle surface washing. Use a soft cloth dampened with water to wipe the surface gently.
If you choose to use a gentle detergent as a cleaner, be sure to spot-test in an inconspicuous area first. Wipe the animal with a water-dampened cloth afterward to remove any residue. Use a stiff brush with wide plastic bristles to brush the hair out. Be sure to fluff the stuffed animal's fur diligently. Alternate between wiping and brushing and work the fur in all directions.
edZOOcation supports zoos, conservations, and animal education organizations worldwide that actively fight to save species and conserve wildlife.
Check out the links to our different Conservation Partners at the bottom of our homepage for information on their amazing contributions to species across the globe.
Our policy lasts 30 days from receipt of the item(s). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more information, visit our refund policy page here: https://edzoocation.com/policies/refund-policy
To be eligible for a return, your edZOOcation item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more information, visit our refund policy page here: https://edzoocation.com/policies/refund-policy
Most refunds are issued after your return has been received and inspected. If approved, the refund will be automatically applied to your credit card or original form of payment. Refunds typically take 2-3 business days to show on your statement once processed by us, depending on your bank’s policies. https://edzoocation.com/policies/refund-policy
You can log in to your account and view your order history.
When your order is placed, you will receive a confirmation email with a link to your order status page, which will update with tracking information as soon as it is available.
Still have questions about tracking your order? Reach out to
Your edZOOcation box is packed with care, and our processing time before the order ships is typically 5-7 days, excluding weekends.
During times of high order volume, such as the beginning of the month or the holiday season, processing time may be 7-10 business days. Most boxes are shipped via USPS or UPS. Shipping transit time is typically 3-5 days.
Your edZOOcation box is packed with care, and our processing time before the order ships is typically 5-7 days, excluding weekends. During times of high order volume, such as the beginning of the month or the holiday season, processing time may be 7-10 business days.
Once your edZOOcation order has been shipped, you should receive a system-generated email with a tracking number. Most tracking numbers will update within 24-48 hours of being picked up by the carrier.
You can also check your order confirmation email for a link to your order status page to find your tracking number. Please contact
edZOOcation does not offer international shipping for our subscription orders at this time.
edZOOcation boxes and add-on orders ship FREE anywhere in the US!
Please note that orders placed using the first box free promotion will have a one-time shipping and handling fee of $12.95.
Most shipments come from our headquarters in Ventura County, California. We may occasionally offer a split ship from multiple locations based on an item’s availability.